Issue virtual and physical cards for individuals and businesses, with secure details, instant lock and block, and a clear transaction history.
Cards are one of the most visible parts of a bank, and one of the easiest places to lose customer trust. Finlake Cards gives customers a smooth way to request, fund and activate a card, and puts everyday controls in their own hands: viewing details securely, locking and unlocking, blocking a lost card and changing a PIN. For business customers, Finlake adds a request-to-issuance workflow with verification and authorisation, and card controls for corporate cardholders.
Customers request and fund a card in the app, and order a physical card from the same flow.
Lock, unlock, block and change PIN without calling support.
Sensitive details are revealed only behind a PIN or OTP.
18 features in 2 groups. Read the bold line for the summary, or the rest for the detail.
Customers choose the card they need, confirm the details, fund the card, set the PIN, authorise and issue it, all in one guided flow.
A journey that used to need paperwork and a branch visit becomes a few steps in the app.
Customers can get a virtual card in the app and use it for online payments.
It puts a usable card in their hands without waiting for plastic, and gives them a safer way to pay online.
When customers want a physical card, they order it from the same flow they used for the virtual card.
There is no separate process to learn, and your team sees one request path instead of two.
Customers see all their cards in one place, with each card's status, quick actions and recent activity.
It is the control centre for their cards, and it answers most questions before they reach your contact centre.
Card number, expiry and CVV are revealed only behind the customer's transaction PIN, and can be copied for online checkout.
Customers get the convenience of seeing their details, and your institution keeps sensitive data protected by default.
If a customer misplaces a card or wants to pause spending, they can lock it instantly and unlock it when ready.
A reversible control gives customers confidence, and reduces the number of cards blocked unnecessarily.
When a card is lost, stolen or compromised, the customer can block it permanently.
They act in seconds, without waiting for a phone queue, which limits the damage from fraud.
Customers can change their card PIN in the app whenever they choose, which keeps them in control of the most important secret on the card.
Customers can see the full list of transactions on a card and filter by date range and by card.
It makes it easy to spot a transaction they do not recognise and to reconcile spending.
Authorised users in a business can raise a request for a card, giving the details needed to start the process.
Requests enter a defined workflow instead of arriving as emails and forms.
Before a card is issued, the cardholder is verified.
This ensures cards go to the right people and supports your KYC and fraud controls on business products.
Card requests pass through the business's authorisation workflow, so the right approvers sign off before anything is issued.
It brings maker-checker discipline to corporate card issuance.
Once a request is approved and verified, Finlake carries it through issuance and fulfilment.
Business customers can follow the request through to the card in hand, and your team has a clear process to run.
Sensitive card actions happen inside a controlled, time-limited window.
This keeps important steps, such as setting a PIN, protected from misuse.
Cardholders set the PIN on their card themselves, so the PIN is never handled by anyone else.
PIN handling is designed to keep the PIN protected throughout, which reduces the risk of misuse and builds trust with corporate cardholders.
Card details can be viewed only after a one-time passcode check, so sensitive data is shown to the right person at the right time.
Business cardholders and administrators can block a card quickly when it is lost or suspected of misuse, and unblock it when the issue is resolved.
Fast, reversible control protects the business and keeps its cards working.
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